FAQs


ORDERS

WHAT IS THE CURRENCY OF THE PRICES?
While you can choose your local currency through the Currency Selector at the top of our website, all items are priced and charged in US dollars at checkout. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but it should match closely with the current rate. Basic Outline is not responsible for any price differences determined by your bank.

WHAT PAYMENT METHODS DO YOU ACCEPT?
 We accept Visa, Mastercard, American Express, and Apple Pay, Pay Pal.

PAYMENT SECURITY
Basic Outline is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.

WHAT DOES IT MEAN TO PLACE A PRE-ORDER? 
Pre-orders are items that are not currently in stock, but that is expected to be available for purchase at a later date. If you submit a pre-order, the item will be reserved for you and mailed out as soon as the item is stocked in our warehouse. We will notify you via email at the time of shipment.

HOW DO I USE A COUPON CODE?

 Discount Codes must be entered at the checkout page. You must press "Apply" to see the order total update. Discount codes or gift cards must be applied at time of checkout. We cannot adjust any prices after the order has been submitted.

NOTE: Only one code can be used on a purchase. Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed. 

 

I’M IN LOVE WITH SOMETHING THAT’S OUT OF STOCK! WHAT CAN I DO?
To be notified if an item is restocked: Enter your email address on the item’s page and click the “Notify Me” button.

Do you deliver to my country?

We deliver all over the world.

How much does it cost?

We are proud to offer free worldwide shipping on all orders.

How long does it take to arrive?

It depends on the product as we have warehouses all over the world but in general, it will take from 2-4 weeks to arrive from our warehouse to your doorstep.

Mexico: 20 business days (4 weeks)

Russia, Ukraine, and Saudi Arabia: 7-15 business days (2-3 weeks)

All other supported countries: 7-10 business days ( 2 weeks)

What do I do if I want to cancel my order

  • We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If you’d like to order additional items, please place a new order.
  • If your order has already been despatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products as well as contact us at info@basicoutline.com
    • What do I do if my order arrives and it’s faulty, damaged or the wrong thing?

      • If we’ve sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us at info@basicoutline.com

      How do I return something I don’t want?

      • If we’ve sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us at info@basicoutlineshop.com

      Do I have to pay for returns?

      • If we’ve sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us at info@basicoutline.com for more and detailed information.